Terms & Conditions
Terms & Conditions
We know most people don't think about the need for insurance when travelling within the UK but the unexpected can always happen and if you need to cancel your visit to us you could lose your deposit or even the full cost of the retreat.
We therefore strongly advise all our guests to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our retreats and recommend The AA Travel Insurance.
It only costs a relatively small payment to AA Travel and this will cover you for charges up to £5,000 if you have to cancel or abandon your visit to us as long as you have booked at least two nights consecutive accommodation.
The retreat cost includes the retreat fee, accommodation and all meals during your stay. Travel to the retreat is not included in the price but if you are travelling by train we will collect you from the station and return you there after the retreat.
Special diets can be catered for, but you must inform the office of your requirements when booking your retreat. Participants must be over 18 years of age and all our retreats are non-smoking inside the premises.
It may be possible to book to stay overnight before and/or after your retreat depending on our retreat schedules. This can be booked through the office, once your retreat has been booked.
A non-refundable deposit is required for each retreat. The amount will be either £100, £150 or £200 depending on whether you are booking a 2 night, 3 night or 5 night retreat. This deposit is taken upon booking the retreat, with the remaining balance being due 4 weeks prior to the start of the retreat. If the retreat is booked less than 4 weeks in advance the deposit facility will not be available and the full amount will need to be paid when booking.
If you decide to reschedule from one retreat to another retreat, it will be treated as a cancellation on your part and the ‘Refund Policy’ terms and conditions herein shall apply.
If you decide to cancel the retreat after paying the deposit, this deposit can be transferred to another retreat or another person (to be used within a 12 month period of the original retreat booked) but cannot be refunded. A rescheduling fee of £50 will apply.
If you have made full payment, cancellations made 4 weeks or more before the retreat start date will receive a refund of the remaining balance of the retreat fee but none of the deposit will be returned.
If you cancel less than four weeks before the start of the retreat, no refund will be given. We strongly advise you to take out your own insurance in case you have to cancel through illness or other unforeseen circumstances.
As stated above we recommend The AA Travel Insurance.
All information included in our website and publicity is correct at the time of going to press, but may be subject to change. Whilst we do not anticipate changes to the advertised retreat dates, we may have to cancel or postpone retreats at our discretion.
The retreats managed by Raw Horizons Ltd offer fixed programmes which all guests are encouraged to take part in. A programme timetable is understandably subject to change at little or no notice due to weather conditions, staff availability and other circumstances which are often beyond the control of Raw Horizons Ltd.
If the retreat is cancelled, you may transfer your registration to another retreat date or receive a full refund of all monies (excluding travel costs). We suggest you take out your own insurance in case of cancellation through unforeseen circumstances and again we recommend checking out The AA Travel Insurance.
Raw Horizons Limited shall in no event be held liable for any loss or other damages including but not limited to special, incidental, consequential, or any other damages.
For the purposes of organising and running a retreat, we may disclose to you proprietary confidential information, such as (without limitation) know-how, methodology, and materials protected by our intellectual property, however recorded or preserved (the “Confidential Information”).
The Confidential Information may be obviously confidential, or may have been identified as such. It includes the contents of the workshops and activities which take place during the retreats.
By booking a retreat, you agree that you will keep confidential all Confidential Information belonging to Raw Horizons Ltd., and that you will not commercially use or exploit the Confidential Information without Raw Horizons Ltd’s prior written consent.
We reserve the right to ask participants to leave the retreat if their behaviour is disruptive to the running of the retreat or to the other participants and staff. If you withdraw from the retreat at any time or if you are requested to leave due to disruptive behaviour, no part of the retreat fee shall be refunded. In the case of our staff's decision to ask you to leave, all matters arising from a dispute are subject to English law and are subject to the jurisdiction of the English courts.
Wellbeing Coaching does not diagnose, prescribe, treat, or cure any disease or condition either physical or mental. Wellbeing Coaching should not be construed as a prescription, a promise of benefits, claims of cures, or a guarantee of results to be achieved. Our Wellbeing Coaching programmes are provided for informational, educational, and self-empowerment purposes.
Any information, instruction or advice given is not intended to be a substitute for professional medical or psychological diagnosis and care. You should not discontinue or modify any medication and/or treatment presently being taken pursuant to medical advice without obtaining approval from your healthcare professional.
Raw Horizons Ltd does not accept any liability for participants' medical or psychiatric conditions which may exist or which may arise during or subsequent to participation in one of our retreats.
Always consult your healthcare professional before making any changes to your diet, lifestyle or prescription drugs.